15. HOW DO I GET A TRACKING NUMBER FOR MY ORDER AND WHERE CAN I TRACK IT?

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Please check all folders – perhaps you have a protection for receiving mails, and our mail ended up in SPAM.

Often, your package is already in transit (handed over to the delivery service) – but we don’t add a tracking number until it has actually been scanned by the postal service. If you cannot find our notification, or you are not sure that the order has already been sent, you can always contact us directly via basiliskhairs@gmail.com – and we’ll give you a tracking number, even if you haven’t received an email notification yet.

Regardless of the shipping method, you can always track your order here: https://www.17track.net/en

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