PAYMENT & DELIVERY

PAYMENT

All prices on the website are in US dollars (USD $).

Prices in your local currency depend on the paypal exchange rate (if paying PayPal), will be visible in your paypal BEFORE payment.
If you use cards without authorization in PayPal – it depends on the exchange rate of USD to your local currency in your bank.

Payments are made by the most secure method – PayPal, which provides complete privacy and protection for both buyers and sellers.
But you can choose to pay by card, without PayPal authorization. In this case, the payment is still made through the PayPal system, and we do not see your card data, and also do not lose – neither you nor we – the PayPal protection program.

  • Credit and debit cards
  • PayPal
  • PayPal PayLater (Credit)
           

 

DELIVERY

All of our products are HANDMADE & MADE TO ORDER.  Production time – depends on our workload at the moment, and ranges from 10 to 20 business days (not including weekends. That’s from 2 to 4 calendar weeks).

UPDATE October 2024 – CURRENT PRODUCTION TIME IS 10-14 DAYS!
For Wigs and Custom orders – 2-3 weeks.
The only exceptions are items from the “READY TO SHIP” sections – these items are also handmade, but they are ready and will ship within 1-3 business days. Section is constantly updated, both – sets of dreadlocks and accessories!

Delivery time will depend on the destination country and the postal service. Approximate delivery times.
ETA (Estimated time of arrival) – you can see by adding the product to cart and selecting your country and type of delivery.

For each country is available:
– Standard shipping ;
– EXPRESS delivery (paid).

We use 2-stage delivery – with a transit number to the international sorting center, this number is replaced with a local number at the center.
– For US buyers – you receive the local number 2-7 days before the parcel is delivered.
– For buyers from UK- you get the local number 2-3 weeks before the parcel is delivered.
– For the rest of the world – usually 2 weeks (depends on the country).
You don’t need to worry that you haven’t received the number yet, even if you ordered a “ready to ship” product. It is on its way, but with a transit number.
YOU WILL RECEIVE LOCAL NUMBER a few days before the delivery date.
We have 0% delays.
All orders are delivered within the time frame specified when you place your order (this same ETA is listed on your order confirmation).
Many orders – we deliver even earlier than the start of the estimated delivery date!

 

TRACKING NOTIFICATIONS

Customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Please check all folders – perhaps you have protection for receiving mails, and our mail ended up in SPAM.

Often, your package is already in transit (handed over to the delivery service) – but we don’t add a tracking number until it has actually been scanned by the postal service.

If you cannot find our notification, or you are not sure that the order has already been sent, you can always contact us directly via basiliskhairs@gmail.com – and we’ll give you a tracking number, even if you haven’t received an email notification yet.

 

FREE standard delivery to these destinations, regardless of the order amount:

  • USA (including US Virgin Islands, Samoa)
  • Canada
  • ANY European countries
  • United Kingdom
  • Ireland
  • Scotland
  • India
  • Israel
  • Japan
  • South Korea
  • Puerto Rico
  • Russia

FREE standard delivery to these destinations on orders over usd$325, to:

  • Argentina
  • Brazil
  • Colombia
  • Costa Rica
  • Ecuador
  • Mexico
  • Peru
  • Venezuela

ALL OTHER ORDERS – shipping is charged:

  • destinations not listed above
  • remote destinations – Australia, New Zealand (3 different types of delivery – standard, expedited, express).
  • if the order is less than usd$325 – destinations: Argentina, Brazil, Colombia, Costa Rica, Ecuador, Mexico, Peru, Venezuela.

    SHIPPING PRICE – VISIBLE IN YOUR SHOPPING CART BEFORE PAYMENT.
    You can see by adding the product to cart and selecting your country and type of delivery.

EXPRESS delivery – PAID to any coutries!

** Canada – only standard (free) shipping. Temporarily can not offer express delivery to Canada, because its delivery time – takes about the same as the standard (free for you) – and there is no point in ordering paid express. When the express delivery to Canada is fixed in time, it will be possible to choose express again.

  • P.O. Box Shipping
    BasiliskHairs will ship to P.O. box addresses using postal services only. We are unable to offer couriers or express services to these locations.

We can’t ship to an address other than the one on the order.
If you chose express delivery, but specified a PO BOX – we will send the fastest delivery way possible to the PO BOX, but delivery time will change, it will be longer than the express (estimated delivery time in your order – specified with the calculation of delivery express, which is not possible in the PO BOX)

  • Shipping price and ETA (Estimated time of arrival) – visible in your shopping cart before payment.
    You will need to enter an address and country of destination

We are not responsible for delays due to customs.

Shopping Cart