Returns / Exchanges
As these products are made to order and are handmade and on the list of items that cannot be resold for health/hygiene reasons – we do not accept returns or exchanges.
If you have any questions or concerns please email us at basiliskhairs@gmail.com.
Cancellations
Request a cancellation: within 24 hours of purchase.
Cancellation requests are only accepted via email to basiliskhairs@gmail.com.
Orders for items in the “Ready to Ship” sections (ANY item with READY TO SHIP in the title) – no cancellations accepted!
These products transferred for delivery as soon as the order is placed.
Wrong address / Change Of Delivery Address
It is the responsibility of the customers to make sure that the shipping address entered is correct.
If the incorrect address was inadvertently used on the BasiliskHairs.com purchase, it is the buyers responsibility to contact the person at the incorrect address. As per our policy, fulfillment is strictly required to ship to the address provided by the buyer.