FAQs

Please read the information provided by the link: https://basiliskhairs.com/returns_exchanges  

YOU CAN READ MORE ABOUT IT HERE – PAYMENT & DELIVERY

All of our products are HANDMADE & MADE TO ORDER.Production time – depends on our workload at the moment, and ranges from 10 to 20 business days (not including weekends. That’s from 2 to 4 calendar weeks). Update November 14, 2025 – the production time for all orders placed on or after November 14 is

In our instagram and Facebook and you can see how it looks on customers: www.instagram.com/Basilisk_Hairs/ The saved stories are at the top of account (highlights),5 highlights with customers (customers 1, customers 2, 3, 4. 5).There are 100 photos and videos of our customers in each!

We use only high-quality synthetic hair and professional materials. – Kanekalon — a completely hypoallergenic fiber, used for our standard dreads and braids.– Premium brushable fiber — used for our Brushable curls and Rapunzel locs. Unlike kanekalon, this fiber can be brushed, curled, and styled just like natural hair. Important to know During the first

One installation is enough for 2-3 months. Depends only on the growth rate of your own hair!All our dreads – reusable, a set of dreadlocks can be used several times, each time for 2-3 months. These safe synthetic dreads are designed not to harm your natural hair when installed properly.

GENERAL RECOMMENDATIONS FOR ALL SETS: I. WASH / SWIM They can and should be washed, all types of sets that you can buy in our store! Wash your hair no more than once a week.It helps if you mix some your regular shampoo with water – Dilute shampoo in proportions of 1 (shampoo) to 5-10

We receive hundreds of social media messages every day, and it’s not possible to safely manage custom orders via Instagram or Facebook. Messages get lost, accounts may change, and conversations on social media cannot be reliably linked to an order placed on our website — which creates a high risk of mistakes. 📧 All custom

Yes, we can make custom clip-ins and ponytails.They’re a great way to try a new color or style without committing to a full set — quick, easy, and versatile. 👉 First, please check our clip-ins and ponytails section. Many ready options may already match what you’re looking for. If you don’t find the right one,

To help us respond quickly and fully, please include all key details in your very first email: Quantity of pieces (https://basiliskhairs.com/ufaq/3) Type: double-ended, single-ended, or a mix (https://basiliskhairs.com/ufaq/1) Texture: Please send a link to a set you like by texture, or check the description of different textures here: https://basiliskhairs.com/ufaq/5 Length in inches or cm (https://basiliskhairs.com/ufaq/4)