FAQs

Please read the information provided by the link: https://basiliskhairs.com/returns_exchanges

All of our products are HANDMADE & MADE TO ORDER – please read point 14 “HOW FAST WILL YOU MAKE MY DREADS?”. Items from the “READY TO SHIP DREADS” sections – these items are also handmade, but they are ready and will ship within 1-2 business days. Delivery time will depend on the destination country and

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please check all folders – perhaps you have protection for receiving mails, and our mail ended up in SPAM. Often, your package is

All of our products are HANDMADE & MADE TO ORDER.  Production time – depends on our workload at the moment, and ranges from 10 to 20 business days (not including weekends. That’s from 2 to 4 calendar weeks). UPDATE DECEMBER 2023 – CURRENT PRODUCTION TIME IS 9-12 DAYS!The only exceptions are items from the “READY

In our instagram and you can see how it looks on customers: www.instagram.com/Basilisk_Hairs/ The saved stories are at the top of account (highlights),5 highlights with customers (customers 1, customers 2, 3, 4. 5).There are 100 photos and videos of our customers in each!

We use only high quality synthetic hair and materials.Material – 100% kanekalon. Kanekalon is a completely hypoallergenic material and is even used for children’s toys.The first week after use – because of the sensitivity of the scalp, or because of too much tension when installing dreadlocks, you may have a slight itching, or redness.It’s not

WASH / SWIM You can wash them!Wash your hair no more than once a week.It helps if you mix some your regular shampoo with water – Dilute shampoo in proportions of 1 (shampoo) to 5-10 (water). And then pour it over your head and lather, concentrating on the scalp.You don’t need to worry too much

All of our sets are decorated (threads, feathers, beads, pendants) as shown in the items photos. Changing the color of the embellishments – at no additional cost.Adding or removing feathers, adding or remoing braids from the set – at no additional cost. Information about changing jewelry colors, adding or removing feathers/braids from set – you

Yes, of course! We can make ANY dreadlocks – any color, length, and thickness.But all this – is discussed BEFORE placing the order (you can’t just write a comment – replace the color with “.”, as each individual order – requires clarification). In 95% of cases – custom order is made without increasing the cost,

One installation is enough for 2-3 months.Depends only on the growth rate of your own hair!All our dreads – reusable, a set of dreadlocks can be used several times, each time for 2-3 months. These are safe dreadlocks, your hair will be fine!